SUMMARY: Responsible for handling all aspects of national account client management to include plan take off, product pricing, product and project quotes, order entry, inventory projections, project follow up, shipment tracking, vendor, contractor, and client relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Work in conjunction with sales staff to establish solid working relationships with new clients.
• Comprehensive plan take offs, product quotes from suppliers and cost proposals to the client.
• Order entry into inventory tracking system.
• Order follow up with vendors to insure timely delivery to warehouse and/or job site.
• Interact with clients or contractors via email or phone to provide information for inquiries regarding material and services.
• Handle and resolve customer issues.
• Receive and process return goods material.
• Produce and maintain systematic project files useable by all other project managers and staff.
• Solicit and track projected inventory requirements from each assigned client as required.
• Meet with client in person as required to maintain solid working relations and to keep current on client requirements.
• Produce an income budget per client based on estimated product needs by quarter.
• Prioritize job duties as assigned.
• Perform other duties as required.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
• College degree preferred.
• Minimum 5-year work experience in lighting or related field.
• Strong customer service experience preferred.
Knowledge, Skills, and Abilities:
• Ability to deal with employees and clients in a courteous, tactful, and patient manner.
• Strong analytical skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to follow instructions.
• Good decision-making skills.
• Calmness under pressure and maintain records in timely and accurate mode.
• Skill in operation of listed tools and equipment.
SPECIAL REQUIREMENTS:
• Prompt and regular attendance.
• Professional appearance and attitude.
EQUIPMENT OPERATED:
• Auto CAD
• AGI 32 Software, preferred.
• Microsoft Word, Excel, and Outlook
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
Application Form
